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Product returns


1) For a product return that you received incorrectly , without the correct formulation in your package, the return fee is charged to VAITSI Cosmetics. You can return the product after consultation with the company so that we can handle the return and reshipment process.
*The product must be unused and in the original condition you received it.


2) For the return of a product you received that is damaged or defective , the return fee will be borne by VAITSI Cosmetics. You can return the product after consultation with the company so that we can handle the return and reshipment process.

3) For any other reason you want to make a return contact the service phone +30694 96 99 484.

4) Many types of products cannot be returned. For example, cosmetic products stored in glass dropper bottles cannot be returned once the top of the bottle is opened. Shampoos, shower gels, toothpastes, peelings and cleaning products No. 80,81,82, non-refundable.

5) Any product that is not due to an error on our part, is not in its original condition and in a closed package, or is not returned within 15 calendar days of receipt, will not be accepted by the company and there will be no money return.


6) Once we receive and inspect the returned item, we will send you an email to confirm receipt.

We will also notify you of our decision to approve or decline your refund request.
If your application is approved, then your refund will be processed and a credit card will be automatically applied to your credit card or original payment method within a specified number of days.

Delayed refunds
If you haven't received your refund yet, please check your bank account first. Then contact your credit card issuer, as there may be a delay in the visible transfer of funds from our company.


If after completing all these steps you still have not received your refund, please contact us at christina@vaitsicosmetics.com

Thank you very much,